In the event of a network outage
your reputation and customer loyalty can be jeopardised
if you don't take the right action. Choosing an experienced
support and maintenance company like Hutchison Team Telecom
can make all the difference.
Single Point of Contact
Hutchison Team Telecom has dedicated engineering
resources strategically located throughout the UK
and Europe, capable of responding to on-site issues
within strict SLA's. Using our Helpdesk, customers
have access to our European network of certified
engineers, technicians and support personnel.
24/7 - 365 Helpdesk Staffed 24hrs, 365 days per year Remote monitoring and diagnostics of customer networks Dedicated customer contact phone number Call handling (JobTrack) for • Customers own maintenance
staff • Customers contract maintenance staff • Hutchison Team Telecom maintenance staff Agreed customised reporting of service levels
Reactive Support
Our combined engineering resource operates on a Pan-
European footprint with staff located in most major
European cities. Hutchison Team Telecom engineers
have many years experience on sophisticated cable
based IP and SDH Technologies together with regular
training on the following vendor equipment.
Spares and Logistics Management
Hutchison Team Telecom provides secure web based
management of spares throughout Europe. Depots are
strategically located throughout Europe to minimise
'fix' times.
The Hutchison Team Telecom spares management service
includes
Secure web based tracking Overnight shipments/next day etc. Returns service Secure Depots Parts movement reports
Staffed 24hrs, 365 days per year